Returns & Refunds
Any unused item can be returned. Returns are the responsibility of the buyer. You have up to 30 days to return your item after it has been shipped by us. Please read on for more information.
First of all, may we apologise. We endeavour to have all of our items delivered to you safely. In the rare instance that your item or order has arrived damaged, please get in touch with us. Sometimes we will request a photograph of your delivery. We will replace all damages caused during transit.
If you happen to receive a product you believe is defective or not working properly, please get in touch with us as soon as you are able to and we will happily assist you.
If you have simply changed your mind about a product and decide you would like to return it upon receiving it then you are more than welcome to. Please just get in touch to notify us and we will request any information from you about your order we feel necessary.
In short, yes. If you wish to return an item, you can do so Free of Charge by utilising the PayPal Free Returns service by PayPal. See full terms here.
If you would like to return any items, you as the buyer are responsible for making sure the parcel arrives back to us safely. Unused products should be well packaged.
A returns label can be created by way of the returns service mentioned above in the free returns section. All you need to do is read the article and follow the prompts.
If you are returning a parcel which meets the return stipulations above then yes, you will be issued a full refund of the amount you paid to us at the time of purchase.
Of course you can. Providing you have not used your product, please get in touch with us and let us know your situation. You can return your order in the same way as you would for a refund using the Free Returns service. Once we have your items back, we can simply have the new products on their way to you.
Absolutely not. If you require an exchange, we will of course cover the shipping costs to have your newly desired items to you.