Any unused item can be returned, unless stated in the item description (items that are made-to-order cannot be returned, such as the tintable paints for example).
Returns are the responsibility of the buyer.
You have up to 100 days to return your item after it has been shipped by us, providing it is unboxed / unused and in perfectly saleable condition.
Please read on for more information.
First of all, may we apologise. We endeavour to have all of our items delivered to you safely. In the rare instance that your item or order has arrived damaged, please get in touch with us. Sometimes we will request a photograph of your delivery. We will replace all damages caused during transit.
If you happen to receive a product you believe is defective or not working properly, please get in touch with us as soon as you are able to and we will happily assist you.
If you have simply changed your mind about a product and decide you would like to return it upon receiving it then you are more than welcome to. Please just get in touch to notify us and we will request any information from you about your order we feel necessary.
Unfortunately we cannot currently accept returns on products you have used. Please be sure you require the item before using it.
In short, yes. If you wish to return an item, you can do so by utilising our returns service.
If you would like to return any items, you as the buyer are responsible for making sure the parcel arrives back to us safely. Unused products should be well packaged.
If your return has been given the go ahead by us, we can create a returns label for you. Simply request one and this will be emailed to you. All you need to do is print it.
You are welcome to return your order with any courier service or carrier that you wish. You may like to take a few moments to find which one would work best for you regarding price, location, collection or drop-off.
If you are returning a parcel which meets the return stipulations above then yes, you will be issued a full refund of the amount you paid to us at the time of purchase.
Under normal circumstances you will receive your refund from us within 14 working days of us taking receipt of the parcel. If you believe we have received your parcel back but have not yet issued you with a refund, please get in touch with us quoting your parcel’s tracking number and we will get to work immediately. If your tracking information states we have the parcel, you will be granted a refund then and there.
Of course you can. Providing you have not used your product, please get in touch with us and let us know your situation. You can return your order in the same way as you would for a refund using the Free Returns service. Once we have your items back, we can simply have the new products on their way to you.
Absolutely not. If you require an exchange, we will of course cover the shipping costs to have your newly desired items to you.
