Delivery Information

Sprayster Customer Care




Delivery options

48 Hour delivery

All orders placed on Sprayster.com under £13 are 2 working day delivery times by default if your order is made before 12:30pm Monday – Friday. If your order exceeds £13 incl. shipping then you should expect your parcel to arrive on a Next Working Day service for no extra cost. Orders made after 12:30pm on Fridays are shipped on the next following working day, which is usually Monday unless it is a Bank Holiday.  This service is £3.40. It enables you to purchase any amount of products you require without having to pay any additional charges or surcharges.

24 Hour delivery

You can opt for a Next Working Day delivery for just £4.80, an extra £1.40 compared with the 48 Hour delivery. If your order is over £13, you will automatically receive this particular service, even if you select the 48 hour option.

Free Next Working Day delivery

To get Free Next Working Day delivery, you will need to purchase before 12:30pm, Monday – Friday on all orders £30 and over.

Other information

Orders between £13 and £103 will be automatically upgraded to Next Working Day, regardless of whether you select the £3.40 or £4.80 shipping option at checkout.

Orders over £103 will automatically be shipped via UK Mail 24. This is a Next Working Day service.

We cannot deliver to P.O. Boxes, BFPO addresses and Channel Islands.

All shipping methods are fully tracked.

Changes to your order

After dispatch

Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If the order is with the carrier you can contact them directly and they will amend your delivery address where possible.

Before dispatch

If you have yet to receive your dispatch notification email you can update your details in your order history. If you are unable to modify your delivery details there, please contact customer care and we can sort it out for you.

Delivery information

Taking receipt of your order

If your order is being delivered to a business address, please be advised that our carrier will deliver to a mail room or delivery point and will request a signature from the mail room supervisor; our carrier does not require a signature specific to the order details.

If you provide a home address which has a reception or concierge service, our carrier will deliver to the concierge.

Problems with your order

Missed delivery

If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address.

If your order has passed the scheduled delivery date in your dispatch notification email, please contact Sprayster Customer Care. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.

Damaged or defective order

If you have received your order and find that it is damaged, please contact Sprayster Customer Care.

In case of any damage to your delivery, Sprayster will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.

If you’re having trouble with any of your items or believe they are defective, please contact Sprayster Customer Care.

Invoices

If you require an invoice, please simply contact Sprayster Customer Care requesting one along with quoting your order number.

Cancellations, returns & refunds

Cancellations

You may cancel your order at any time before we mark it as dispatched by doing so on your order details section. If you are having any trouble, please contact Sprayster Customer Care and we can sort it out for you. This will include stopping your order from going out and refunding any monies you have paid Sprayster for that order.

Returns & refunds

You have up to 30 days after taking delivery of your order to go about obtaining a refund. To learn more, please click here.

What delivery companies do you use?

MyHermes 48

MyHermes brings you your order if you opt for the 48 hour delivery selection. Learn more about MyHermes here.

Whistl 24

If you choose to upgrade to the 24 hour delivery, or you automatically get upgraded to it, Whistl 24 will process your parcel. With Whistl, a reputable delivery company will be chosen by them to bring your parcel on the basis of which courier suits your area best. Learn more about Whistl here.

UK Mail 24

UK Mail Next Working Day is reserved for all orders £103 and over. Learn more about UK Mail here.




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